Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If you're not happy, we offer easy returns within 14 days.
Return Window
You have 14 days from the date of delivery to return most items. Simply initiate a return request through your account, and we'll arrange for pickup.
- Electronics: 7 days return window
- Fashion & Apparel: 14 days return window
- Opened items: May be subject to restocking fee
Eligible Returns
- ✓ Item received is damaged or defective
- ✓ Wrong item delivered
- ✓ Item doesn't match description
- ✓ Changed your mind (for eligible categories)
- ✓ Item in original condition with tags attached
Non-Returnable Items
- ✗ Personalized or customized products
- ✗ Perishable goods
- ✗ Intimate apparel and swimwear
- ✗ Downloaded software or digital content
- ✗ Gift cards and vouchers
Refund Process
Once we receive and inspect your returned item, we'll process your refund within 5-7 business days.
- 1. Initiate return request through your account
- 2. Pack item securely in original packaging
- 3. Our courier will pick up the item
- 4. Item inspected at our facility
- 5. Refund processed to original payment method